Refund Policy

1. Scope

This Refund Policy applies to payments made to RUDYI OLEKSANDR for freight and logistics services, including prepayments for transportation, warehousing and related services. Freight is a service; once transportation has been performed, the service is considered delivered.

2. Cancellation before pickup

If you cancel a confirmed shipment before the cargo has been picked up:

• The portion of the prepayment covering services not yet performed will be refunded, minus non-refundable costs already incurred by us or our partners (reserved carrier capacity, booking fees, port or customs deposits).
• Incurred costs are documented and shown to you on request.

3. Cancellation after pickup

If the cargo has been picked up or transportation has begun, the service is substantially performed. In this case:

• The full agreed price remains payable for the transportation performed.
• Additional prepaid but unused services (for example optional warehousing days) may be refunded at our discretion.

4. Refunds for services not provided

If we are unable to provide a confirmed service for reasons attributable to us, you are entitled to a full refund of all amounts paid for that service. We will also reimburse reasonable costs directly caused by our failure, subject to the limits in our Terms of Service.

5. Exceptions

Refunds are not available in the following situations:

• The service was fully performed as agreed;
• You provided incorrect cargo details or documentation, causing the shipment to be delayed, stopped or returned;
• Transportation was prevented by force majeure or by customs, sanctions or other government measures — in such cases we refund unused prepayments minus incurred costs and the value of services already performed;
• Claims are made more than 12 months after the invoice date.

6. How to request a refund

To request a refund, e-mail ujesunopive47@gmail.com with:

• Your name and company;
• The invoice number and payment reference;
• The reason for the refund request;
• Any supporting documents.

We review your request and respond within 10 business days.

7. Refund processing time

Approved refunds are processed within 14 business days of approval, using the same payment method as the original transaction unless another method is agreed. Bank processing may add additional days.

8. Contact

RUDYI OLEKSANDR, 17 Soniachna Street, Cherkasy, Cherkas'ka oblast, Ukraine, 18001
E-mail: ujesunopive47@gmail.com
Website: www.rudyigroup.co